Terms and Conditions


Terms

"We need to know our rights"

In light of the new Consumer Protection Act we are redrafting this very important piece of information.

Please refer all questions is this regard to info@koinet.co.za or Servaas at 082 440 6770

Refunds for Koi buying trips The Base Price is a non-refundable charge, but if for unforeseeable reasons you cannot go ahead with the journey, please contact us as soon as possible - there is always a chance that someone else can take over the space, in which case you can be refunded. The other, third party charges are subject to the providers terms and conditions. We will make any afford to recover such charges. All charges recovered in this way will be credited to you. We also prefer to buy air tickets with a refund clause to protect you, but if you insist on the lowest possible flight rates, except that the risk is yours if you have to cancel or change.

 

Non-perishable items may be retuned to us for full credit within 7 days from delivery. We would like to know the reason, but you will get your money back.

 

Perishable items is more difficult because we need to know beforehand. Please give us a call immediately so we can find out what the problem is.

 

Live fish can not be returned willy-nilly. If you have a valid claim and were misled in some way, we may offer a discount and try to come to an agreement, but for biosecurity reasons fish can not be taken back and sold to someone another customer. It will either have to be destroyed or we need to come to an agreement.

Fish are guaranteed for 7 days after arrival in the country if pre-paid import orders, and 7 days after delivered from a local source. Despite this guarantee you are to keep records and photo's to substantiate your claim. We will endeavor to compensate you for any losses should it can be proven than the fish were NOT in contact with third party fish for the entire period and that proper precautions were taken. All dead fish must be photographed and kept in a freezer until the claim is finalized.

 

Last Updated on 30/8/2011
Should you have other questions or concerns about these  policies, please contact us. .

 

 
...We  were  there .....

Copyright 2004-2010 - all pictures owned by Servaas de Kock - do not use without permission.
KoiNet and AquaNet are owned by Servaas de Kock, 082 440 6770, PO Box 1643, Gans Bay, 7220 - mail me

 

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